International Shipping
Bulk Lollies NZ ships worldwide using New Zealand Post international postal services and all costs are displayed in your shopping cart at the checkout.
You can choose between International Air mail service or International Express and International Economy courier services.
World Zones
Delivery Times
* International Economy Courier is not available to all destinations.
|
|
|
|
| Destination/Zone | International Courier | International Air |
| Australia (Zone A) | 3 - 7 working days | 4 - 12 working days |
| South Pacific (Zone B) | 3 - 7 working days | 4 - 12 working days |
| East Asia (Zone C) | 3 - 7 working days | 4 - 12 working days |
| North America, UK and Europe (Zone D) | 5 - 8 working days | 4 - 12 working days |
| Rest of the World (Zone E) | 5 - 8 working days | 4 - 12 working days |
You can expect that items will usually arrive at their destination within the timeframe specified for each service (plus 1-2 working days for processing). Because Bulk Lollies NZ and NZ Post do not directly control all parts of the delivery chain, we cannot guarantee that your item will always reach its destination within the delivery target. Delivery to areas outside major cities, or where your item is dutiable or held in Customs, may take longer.
Perishable Items
We do not ship products packaged in glass containers. If there is something special of this nature that you want we will package as best we can to prevent breakage. However, for obvious reasons, shipping of such items will be at your own risk.
We take every care in packing your purchase for shipping but cannot control sunshine! If it is a very hot time of the year in your part of the world be aware that some items (mainly chocolate) will not last well if left in heat for periods of time.
Processing Times
We aim to have parcels dispatched within 1-2 working days excepting public holidays when your order will usually be dispatched on the next working day. If for some reason dispatch will be delayed, we will notify you and give you the option of a refund.
Address Guidelines
It is your responsibility to ensure that your address is accurate and complete. If you are unsure of how to format your address, please check with your country’s post office website. Most countries require a zip code/postcode, state or region and town.
If your parcel is being delivered to a business address, you must write the name of the business in the appropriate field. If your address is an apartment building, please ensure you write the correct apartment number and street address. Failure to do so will result in your parcel being returned to us or lost.
Delivery Instruction Guidelines
Delivery agents need as much help as they can get when delivering parcels. This is especially true with units or apartments. This includes listing how to ring up to an apartment (e.g. press number or bell), whether the parcel can be left with another person (reception, building manager etc.), how to locate your unit (back of house, identifying features) and where to leave the parcel. If your property may be difficult for the agent to access please consider this when placing your order and write the appropriate instruction
Your Responsibility as an Importer
Once you decide to bring goods into your country from an overseas location you become an importer. This means that legally you are responsible for abiding by the import laws set by your country. We are not responsible for any items that are seized or destroyed by the Customs and Border Protection in your country. If your item is destroyed by Customs we are unable to provide any refund. We are also unable to refund for items that are opened, damaged or inspected by Customs.
Minimize Your Shipping Cost
How much will it cost? (International Mail)
| Destination | 1 Kg Parcel | 2 Kg Parcel | 5 Kg Parcel |
| Australia | $16.50 | $26.35 | $50.45 |
| South Pacific | $25.95 | $42.45 | $82.62 |
| East Asia | $32.45 | $54.60 | $108.15 |
| North America / UK / Europe | $36.55 | $62.30 | $124.20 |
Gross product weights are calculated automatically and allow for the weight of the product packaging plus a small allowance for the parcel packaging so will differ from the the product net weights displayed. The total cost of shipping will be displayed before you finalise your order.
Some tips to help minimize shipping cost
Watch the weight
Net weights are displayed for all products. Be mindful when ordering heavier items.
What’s the product packaging?
The packaging of products packed in cans and cardboard is heavier than that of products packed in plastic. That extra weight is a component of shipping costs.
Plan ahead
Airmail shipping takes a little longer than courier services but will save you money.
Economies of scale
Costs reduce with quantity. For example; a 10 Kg parcel from NZ to USA is approximately 40% cheaper per Kg than a 1 Kg parcel.
We do all we can to ensure that shipping is at the best price and put no mark-up on shipping.
Planning ahead, watching the weights and placing larger orders less often are the best ways to keep costs down.
Returns
Return & Refund Policy
All returns must be received by us within 30 days of you receiving your order. If we have sent you an incorrect item, we will send you the correct item at our cost.
Cancelling an order
If you have ordered an item accidentally or need to cancel an order that has been placed please contact help@bulklolliesnz.co.nz for assistance as soon as possible. As long as the order has not been processed and shipped we can cancel it for you and will refund the full amount charged.
Missing Parcels
If you have not received your parcel within the delivery time frame specified please contact us immediately on (+64 274 822 907) or admin@bulklolliesnz.co.nz. We will advise you on the claiming process on a case by case basis.
Compensation Cover
For further information about compensation terms and conditions and Prohibited and High Risk items, please refer to the relevant sections of the Postal Users’ Guide at the NZ Post website at www.nzpost.co.nz/compensation.
