Returns to Bulk Lollies NZ

Return & Refund Policy

All returns must be received by us within 15 working days of you receiving your order.

If we have sent you an incorrect item, we will send you the correct item at our cost.

Cancelling an order

If you have ordered an item accidentally or need to cancel an order that has been placed please contact help@bulklolliesnz.co.nz for assistance as soon as possible. As long as the order has not been processed and shipped we can cancel it for you and will refund the full amount charged.

Missing Parcels

If you have not received your parcel within the delivery time frame specified please contact us immediately on (+64) 27 482 2907 or admin@bulklolliesnz.co.nz. We will advise you on the claiming process on a case by case basis.

Compensation Cover

For further information about compensation terms and conditions and Prohibited and High Risk items, please refer to the relevant sections of the Postal Users’ Guide at the NZ Post website at www.nzpost.co.nz/compensation.