Shipping

Bulk Lollies NZ ships using Courier Post and all costs are displayed in your shopping cart at the checkout. 

Delivery Times

We dispatch on Tuesdays & Thursdays.

Delivery from time of dispatch is:

* These delivery targets are from the day dispatched (the Tuesday or Thursday after day of order). They are a guide only and we do not guarantee your item will reach its destination within the targeted time.  Delivery to rural or remote areas may take longer.

You can expect that items will usually arrive at their destination within the timeframe specified for each service. Because Bulk Lollies NZ and NZ Post do not directly control all parts of the delivery chain, we cannot guarantee that your item will always reach its destination within the delivery target. Delivery to areas outside major cities may take longer.

Compensation Cover

For further information about compensation terms and conditions please refer to the relevant sections of the Postal Users’ Guide at the NZ Post website at nzpost.co.nz/compensation.

Perishable Items

We do not ship products packaged in glass containers. If there is something special of this nature that you want we will package as best we can to prevent breakage. However, for obvious reasons, shipping of such items will be at your own risk.

We take every care in packing your purchase for shipping but cannot control sunshine! If it is a very hot time of the year be aware that some items (mainly chocolate) will not last well if left in heat for extended periods of time.

Processing Times

We aim to have parcels dispatched on the Tuesday or Thursday following order. If for some reason dispatch will be delayed, we will notify you and give you the option of a refund.

Missing Parcels

If you have not received your parcel within the delivery time frame specified above, please contact us immediately on (+64) 274 822 907 or email admin@bulklolliesnz.co.nz. We will advise you on the claiming process on a case by case basis. Please note that all claims outside of 30 days from initial dispatch will not be considered.

Return & Refund Policy

All returns must be received by us within 30 days of you receiving your parcel.

If we have sent you an incorrect item, we will send you the correct item at our cost.

Address Guidelines

It is your responsibility to ensure that your address is accurate and complete. If you are unsure of how to format your address, please check with the NZ Post website.

If your parcel is being delivered to a business address, you must write the name of the business in the appropriate field. If your address is an apartment building, please ensure you write the correct apartment number and street address. Failure to do so will result in your parcel being returned to us or lost.

Delivery Instruction Guidelines

Delivery agents need as much help as they can get when delivering parcels. This is especially true with units or apartments. This includes listing how to ring up to an apartment (e.g. press number or bell), whether the parcel can be left with another person (reception, building manager etc.), how to locate your unit (back of house, identifying features) and where to leave the parcel. If your property may be difficult for the agent to access please consider this when placing your order and write the appropriate instruction.